15-Day Refund Policy for AI Monitor
Last Updated: April 29, 2025
1. Refund Eligibility
We strive to ensure customer satisfaction with our SEO & GEO tools and services. If you are dissatisfied, you may request a full refund within 15 days of your initial subscription purchase, provided:
- The refund request is made within 15 calendar days of the purchase date.
- You have not exceeded 5 hours of active usage of the Services during the 15-day period.
- The refund applies only to your first subscription term (not applicable to renewals or upgrades).
2. Non-Refundable Services
The following are excluded from refund eligibility:
- Services or features marked as “non-refundable” during purchase.
- Third-party costs (e.g., API fees, external tool integrations).
- Custom configurations, one-time setup fees, or consulting services.
3. How to Request a Refund
- Submit a refund request via email to team@getaimonitor.com or through your account dashboard.
- Include your account details, transaction ID, and reason for the request.
- We will process refunds within 7 business days of approval.
4. Refund Method
- Refunds will be issued to the original payment method.
- Processing times depend on your payment provider (e.g., credit card refunds may take 5–10 business days).
5. Exceptions
Refunds may be denied if:
- We detect abuse, fraud, or violation of our Terms (e.g., spam, unauthorized scraping).
- You attempt to reverse charges via your bank/processor without prior communication.
6. Post-Refund Access
- Upon refund approval, your access to the Services will terminate immediately.
Contact Us:
For refund inquiries, email team@getaimonitor.com
Note: This policy supplements our Terms and Conditions and Privacy Policy. We reserve the right to amend this policy with prior notice.